Frequently Asked Questions

A: Browse our products, select your desired quantity, and click "Add to Cart." Review your items in the cart, then click "Secure Checkout." Follow the prompts to enter your shipping information and choose a payment method to complete your purchase on raccoonmade.com.

A: For your security, we accept a variety of internationally recognized payment methods, including major credit cards (VISA, Mastercard, AMEX) and PayPal. All payment transactions are protected by encryption systems. We do not store any of your payment information.

A: Yes. Once your order is successfully placed, our system will immediately send an order confirmation email to the email address you registered with. If you don't receive it, please check your spam/junk folder.

A: All prices on raccoonmade.com are displayed in US Dollars (USD). If you pay with a credit card or PayPal in another currency, the final charge will be converted at the real-time exchange rate set by your card issuer or payment provider.

A: The exchange rate for your final payment amount is determined by your bank, credit card company, or PayPal at the time of transaction. We display prices in USD as a reference. We recommend checking with your financial institution for the exact rate and any potential fees before payment.

A: The USD prices displayed on our website do not include any import duties, taxes, or customs fees. These charges are determined by the customs policies of the destination country/region.

A: Please contact our customer service team immediately at support@raccoonmade.com with your order number and relevant details so we can verify and update your email address.

A: Once your order enters the processing stage (usually within 12 hours of placement), it cannot be modified or canceled online. For urgent assistance, please contact our customer service email immediately. We will try our best to assist but cannot guarantee changes once the item is in fulfillment.

A: All orders are processed and shipped from our professional distribution centers. We currently support delivery to multiple countries including the US, Canada, Australia, and New Zealand. Please check our [Shipping Policy] page for specific destinations.

A: Order processing time is 1-3 business days (Monday to Friday). After shipment, standard delivery takes 7-15 business days. Please note that we do not ship on weekends and public holidays.

After shipment, you will receive a confirmation email containing the tracking number. If you have not received tracking information within 5 business days after payment, please contact us.

A: This depends on your local laws. For international orders, the recipient may be liable for import duties, VAT, or GST. These fees are paid by the recipient to local customs or the carrier. We recommend checking with your local customs office before ordering.

A: Absolutely. Your satisfaction is our top priority. We offer a hassle-free 90-Day Money-Back Guarantee. If you are not satisfied with your purchase, please contact our customer service team within 90 days of receiving the item. Please see our [Return Policy] for details.

A: If the return is due to a product quality issue or an error on our part, RACCOONMADE will cover all return shipping costs. If the return is for a personal reason (e.g., change of mind), the return shipping cost will be the customer's responsibility.

A: Our customer service team is here to help! You can reach us through Email: support@raccoonmade.com (We strive to respond within 24 hours). Our service philosophy: Solving every problem for you as resourcefully as a raccoon.